OSI Industries and Customer Experience

OSI Industries is an international food processing firm. The firm expanded its operations in Spain by coming up with a new production line. The Spain plant is called OSI Food Solutions. The plant will now be able to double its chicken production because of the new production plant. The expansion will also see improvements in storage areas, production areas as well as security.

Since the OSI Industries came into existence in 1909, it has always been concerned about the quality of customer experience including innovative ways of coming up with manufacturing food products. OSI Industries’ focus on research and development and the test kitchen including the production plant have enabled the company to produce several famous food products for commercialization.

The expansion that just took place at OSI Food Solutions was planned after there was a growing demand throughout Spain and Portugal for chicken items. There has been an increasing demand in the last decade which saw the company increase its sales by 6%. However, the numbers have changed, and the demand has grown by 8% in the last three years.

This project took place at the company’s operations location in Toledo Spain, and it cost the OSI Industries 17 million Euros to finish. After the construction came to an end, the company was able to raise its capacity for chicken production from 12,000 to 24,000 tons yearly, bringing the total production capacity to 45,000 tons of beef, pork, and chicken.

In addition to this, the expansion also made the organization to add a total of 22,600 square feet to the building that led to new

  • Social area for workers
  • Service areas
  • Refrigerated rooms for storage of waste containers
  • Storage areas
  • Receiving and shipping areas
  • Production hall

Moreover, the plant also received a new test kitchen which will help in the improvement of product development as well as being in a better position to meet the growing demands of the increasing client base. The dietary preferences and the tastes of the consumers are ever changing across the world, and the company has to place itself in the best position to cater to these demands.

Apart from advancing the production capacity, that project also ensured that there was an overall security improvement within the organization. This will ensure that the employees and the products are well protected. Surveillance systems and perimeter access control were installed including the indoor and outdoor cameras. Additionally, the firefighting system also received some improvements.

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